Question: What is Route?

Answer: Route is an insurer that works on your behalf if your package suffers a covered issue. Common scenarios include: package theft, loss in transit, and damage in transit. Rather than having to file a claim with a carrier such as UPS, you can use Route's simple dashboard and they'll handle all the complexity for you. Not only does Route simplify the process, they greatly speed it along too!

Question: How do I file a claim?

Answer: Easy! Just go to this link and enter your information. If you get stuck, feel free to send an email to our customer support team.

Question: What does Route cover?

Answer: In short, most common scenarios are covered. If there's an issue with your package, please be sure to file the claim in a timely manner to maximize the possibility it will be covered. This article discusses the limitations of Route's coverage.