Shipping policy
Most orders are processed within 2 to 3 business days* (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
If you have questions about when your order will ship, please use our contact form to reach our customer service team.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. Lead times will usually be longer for Alaska, Hawaii, and U.S. Territories.
All lead times are only estimates and can fluctuate depending on a wide variety of reasons, including Covid restrictions, weather, etc.
|
Shipping option |
Estimated delivery time* |
|
UPS Ground |
4 to 5 business days |
|
USPS |
5 to 7 business days |
|
Other |
5 to 7 business days |
* Delivery time does not include lead time before order ships. Delivery estimate begins once you receive the shipping confirmation that your order has shipped.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available as there is sometimes a delay from when the package is picked up until when tracking information becomes available.
For any specific questions regarding your order status, please contact us.
International Shipping
For specific questions about which countries we can ship to, the easiest way to determine is by adding the products you wish to purchase to your cart and attempting checkout. If the checkout is blocked, then this will mean that we either cannot ship to your country, or certain items in your cart cannot be shipped to your country.
If your checkout is blocked with an error, please reach out to our customer service team to determine why this is occurring and if there is a resolution available.
Note about duties/taxes: Shipping charges for your order will be calculated and displayed at checkout. International shipping consists of two charges: shipping charge + duties/taxes. Not all shipments will require duties/taxes to be paid, but if the charge is shown at checkout, this means that your order requires them to be paid.
Please be especially cautious about ordering the correct product (size, color, etc), as any repeat shipments will be charged to you and shipping charges are not refundable.
Shipping to PO Boxes
Only USPS can ship to PO Boxes. Typically if you enter your PO Box address correctly, USPS will be the only option shown to you at checkout. Since we only ship our roller skates via UPS for business reasons, you will not be able to ship roller skates to PO Boxes.