We are beyond stoked to announce that we have partnered with Route to provide our customers with the extra peace of mind of included package protection on every order!
We are committed to improving the experience of our customers, and we feel strongly that Route is getting us one big step closer to that goal. Although we hope you never have to use it, the experience of filing a claim with Route is a breeze. If you've ever had to file a claim yourself, you know that it's a pretty cumbersome process. With Route, it couldn't be easier!
Question: What is Route?
Answer: Route is an insurer that works on your behalf if your package suffers a covered issue. Common scenarios include: package theft, loss in transit, and damage in transit. Rather than having to file a claim with a carrier such as UPS, you can use Route's simple dashboard and they'll handle all the complexity for you. Not only does Route simplify the process, they greatly speed it along too!
Question: How do I file a claim?
Answer: Easy! Just go to this link and enter your information. If you get stuck, feel free to send an email to our customer support team.
Question: What does Route cover?
Answer: In short, most common scenarios are covered. If there's an issue with your package, please be sure to file the claim in a timely manner to maximize the possibility it will be covered. This article discusses the limitations of Route's coverage.