Virtual Skate Shop Terms and Conditions

Please note that for all orders placed on, our normal Terms and Conditions will be in effect except as noted below.

Free Exchange Shipping

If the skate size that one of our shoppers recommends does not fit, you will not be charged the normal exchange shipping rates if you would like to exchange for the correct size. If you choose to return your skate and do not want to exchange for another size, normal return shipping rates will apply.

Due to higher shipping charges to destinations outside the contiguous US, this offer is limited to all states except HI, AK, and any U.S. territories.

Appointment Cancellation Policy

A 5-minute grace period will be given at the beginning of your scheduled appointment. We will wait an additional 5 minutes after this (for a total of 10 minutes) until we end the call.

You must cancel your appointment 24 hrs before your scheduled time.

There are no refunds if you do not join the call at your scheduled time.