Terms and Conditions

Changes and Cancellations for an Existing Order

All orders are placed to our manufacturer after 48 hours. Prior to your order being placed you may cancel or make changes without a fee. Once your order has been placed in our manufacturer's queue, a $35 cancellation fee may be assessed. We will assess if a cancellation fee is necessary based on your order's communicated ETA at the time of checkout and whether it has been exceeded.

Changes to your order can only be made by cancelling and placing a new order. This will affect a product's arrival time due to being placed at the beginning of our manufacturer's queue.

Contact Info for Orders

Once your order has been accepted on moxiskates.com, you will receive an email to the signup email you used at checkout. Once your order ships, you will receive a tracking number for your package. Contact cs@moxirollerskates.com if you have any questions regarding your order.

Do not contact any other Moxi Skate shops or dealers. They operate as a separate businesses.

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Moxi Roller Skates, Copyright © 2020, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Credit Cards

We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

Custom, Special Sizing and Mismatch Orders

Our boots are Made In USA by hand. Each pair will have touched 85 stations on our assembly line before they find their way into their box and shipped.

Since we do not stock inventory in custom orders, special half sizes, widths, mismatch colors, these items will carry a longer ETA. Production times will vary and we cannot offer status updates on custom orders since we do not know where the skates are in the process until they are completed.

Exchanges

Some roller skates can be exchanged for another size or model if not worn and are in like-new condition. If another size or model are not available/sufficient store credit or a refund will be provided.

International Shipping

We are shipping to most countries internationally. We do not currently ship to Australia. For sales inquiries to Australia, please contact RollerFit

https://www.rollerfit.com.au/

Some countries cannot be shipped to from the United States due to trade embargoes. These countries are as follows:

  • Afghanistan
  • Belarus
  • Central African Republic
  • Democratic Republic of Congo
  • Cuba
  • Eritrea
  • Iran
  • Iraq
  • North Korea
  • Lebanon
  • Somalia
  • Sudan
  • Syria
  • Venezuela
  • Zimbabwe

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Moxiskates.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether MoxiSkates.com, signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Out-of-Stock Products

We will ship your product as it becomes available. There may be times when the product you have ordered is out-of-stock or in production which will delay fulfilling your order. Please refer to each item individually on our website for estimated ship times, due to a high volume of orders.

Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties. 

Returns

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date you receive the item. Fulfillment mistakes that we make resulting in the shipment of incorrect products to you will also be accepted for return 30 days from the date you receive the item.

If you would like to return due to sizing, or you simply changed your mind, we are happy to accept these returns no longer than 30 days from the date you receive the item. We offer flat-rate labels ranging from $10-20. Depending on the return shipping rate, the charge will be assessed at the discretion of our customer service team.

All returns are subject to inspection and will not be accepted if worn or damaged. 

Size 1 Beach Bunny, Panther, or Jungle will be subject to a $25 restocking fee.

Due to their specialized manufacturing, some items are non-returnable. This includes but is not limited to:

  • Vegan Jacks
  • Every color of Jack except Jade and Black
  • Half sizes (Lolly boot) and custom sizes (both Jack and Lolly)
  • Jade Lolly
  • Banana cream lining
  • Cork heel
  • Custom widths (D, E) - both Lolly and Jack

Returns (International)

In general, we will charge a 25% surcharge on return shipping for international orders. Depending on the situation, shipping charges may be adjustable. Please contact us regarding your return for details pertaining to your particular situation.

Shipping Policy

We are currently experiencing delayed shipping times across most products. We cannot guarantee when an order will arrive but are fulfilling orders as quickly as possible. Consider any shipping or transit time offered to you by Moxiskates.com or other parties only as an estimate, and please note that any shipping time quoted on checkout does not factor in the lead time for manufacturing or potential backorder status. You will receive tracking information when your items are prepared for shipment. Once your items are in the hands of the shipper, we are not responsible for lost or stolen packages. If you suspect your package has been lost or stolen, a claim must be filed through the shipping carrier. We offer Route shipping insurance at checkout for additional protection if your package is lost or stolen.

Taxes

Moxiskates.com shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, sales tax rates will be calculated in accordance with the state's laws governing online orders.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. MoxiSkates.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, MoxiSkates.com shall immediately issue a credit to your credit card account in the amount of the incorrect price.

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