FAQ

SHOOT, I MESSED UP!

If you have just placed an order and realized you made a mistake, please reach out to us immediately. We honor a 48-hour grace period during which you can make a change or cancellation. After this window, your order can only be cancelled for a $35 fee.

WHAT'S MY SIZE?

The "Moxi size" is a truly unisex fit. They are made on a women's last and labeled in men's lengths. When comparing to USA sizes, you can count on a medium B/C width and a men's length to find your size. For women's sizing, we suggest sizing 1-1.5 sizes down from your US women's shoe size to determine your Moxi size. We like to use Vans and Converse as a size guide for reference.

Sizing charts for all of our skates are available on the product pages via the "Size Chart" link.

You can also download the measurement tool from our manufacturer to help you determine your size.

HOW LONG WILL IT TAKE?

We are experiencing delays due to an extremely high volume of orders. Please refer to each item’s page to see expected ship dates. If it does not specify a delay, you can expect your item to ship within 7-10 days. If you are looking at a “Ready to Ship” skate, please make sure you are noting that only limited sizes are available.

HOW WILL I KNOW MY ORDER SHIPPED?

We will email you the tracking number as soon as your order is shipped.

HOW DO I PLACE A RETURN?

We accept returns/exchanges within 30 days of receiving your order. All products being returned must be in mint condition and not worn outside (Inside is ok to try on). We offer return shipping labels for $10, please email us and we can get the return process started. Please note there is a $25 restocking fee for all skates that are sent back as well as a new shipping charge for new skates if you are doing an exchange.

Due to their specialized manufacturing, some items are non-returnable. This includes but is not limited to:

  • Vegan Jacks
  • Every color of Jack except Jade and Black
  • Half sizes (only in lollys) and larger sizes (both jack and lollys)
  • Jade Lolly
  • Banana cream lining
  • Cork heel
  • No custom widths (D, E) - both Lolly and Jack
THE MODEL I WANT IS TRAVELING TO US BY BOAT? WHY?

Most of our skates are 100% MADE IN USA. More affordable options are made available and produced in Cambodia. As society catches up to Mother Earth's changes, you can expect delays from the following models:

  • Panther Skates: Skates are on pre order at this time with the next shipment scheduled for October.
  • Beach Bunny/Jungle Skates: Skates are on pre order at this time with the next shipment scheduled for October.

    For all other questions, comments, concerns or inquiries- we will get back to you as soon as possible! It is an honor and a privilege to work within what we love to do, serving people just like you! Thank you very much for your very valuable support during this time.

    Hope you have a wheely great day!

    Don't forget to follow us on Instagram @moxirollerskates and on YouTube

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