FAQ

SHOOT, I MESSED UP!

If you have just placed an order and realized you made a mistake, please reach out to us immediately. If your order has not yet shipped, we might be able to make a change or cancel it.

Any statements on the product page itself will be the most accurate in terms of changes as some products may not be changeable once the order is placed.

WHAT'S MY SIZE?

The "Moxi size" is a truly unisex fit. They are made on a women's last and labeled in men's lengths. When comparing to USA sizes, you can count on a medium B/C width and a men's length to find your size. For women's sizing, we suggest sizing 1-1.5 sizes down from your US women's shoe size to determine your Moxi size. We like to use Vans and Converse as a size guide for reference.

Sizing charts for all of our skates are available on the product pages via the "Size Chart" link.

You can also download the measurement tool from our manufacturer to help you determine your size.

HOW LONG WILL IT TAKE?

We are experiencing delays due to an extremely high volume of orders. Please refer to each item’s page to see expected ship dates. If it does not specify a delay, you can expect your item to ship within 7-10 days. If you are looking at a “Ready to Ship” skate, please make sure you are noting that only limited sizes are available.

HOW WILL I KNOW MY ORDER SHIPPED?

We will email you the tracking number as soon as your order is shipped.

HOW DO I PLACE A RETURN?



We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date you receive the item. All returns are subject to inspection and will not be accepted if worn or damaged. Some roller skates can be exchanged for another size or model if not worn and are in like-new condition. If another size or model are not available/sufficient store credit will be issued for online use only or refunded. Please email us to begin the return process.

Due to their specialized manufacturing, some items are non-returnable. This includes but is not limited to:

  • Vegan Jacks
  • Every color of Jack except Jade and Black
  • Half sizes (only in lollys) and larger sizes (both jack and lollys)
  • Jade Lolly
  • Banana cream lining
  • Cork heel
  • No custom widths (D, E) - both Lolly and Jack

*** Size 1 Beach Bunny, Panther, or Jungle will be subject to a $25 restocking fee.

HOW DO I MAKE AN EXCHANGE?

Some roller skates can be exchanged for another size or model if not worn and are in like-new condition. If another size or model are not available/sufficient store credit or a refund will be provided.

DO YOU SHIP INTERNATIONALLY?

We are shipping to most countries internationally. We do not currently ship roller skates to Australia or the UK/Ireland, but we can ship our other products to those locations such as accessories and apparel.

For skate sales inquiries to Australia, please contact Go4Sports:

https://go4sports.net.au/

For inquiries about UK/Ireland distributors, please contact J&R Sports:

http://jandrsports.co.uk/

For all other questions, comments, concerns, or inquiries - please use our contact form to reach out and we will get back to you as soon as possible! It is an honor and a privilege to work within what we love to do, serving people just like you! Thank you very much for your valuable support during this time.

Hope you have a wheely great day!

Don't forget to follow us on Instagram @moxirollerskates and on YouTube

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