Sometimes things don't work out, and we get that! We strive to make our returns process as painless as possible.
- To start a return, please contact our customer service team.
- In general, after reaching out to us and our team verifying your order qualifies for return, we will provide a free return label that you can print to ship back the product.
Unless otherwise stated on a specific product page, we will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date you receive the item. Fulfillment mistakes that we make resulting in the shipment of incorrect products to you will also be accepted for return 30 days from the date you receive the item.
If you would like to return due to sizing, or you simply changed your mind, we are happy to accept these returns no longer than 30 days from the date you receive the item (again, exceptions to this policy may exist and will be clearly noted on the product page prior to checkout).
If you have already returned an item from an order, any future returns for that same order will be subject to return shipping charges.
Returns must still be brand new, in mint condition, not worn outside, and within 30 days of receiving. They must be shipped back in a protected box/shipping bag so the Moxi item is not exposed. If damage in transit is deemed to be due to improper packaging, a full refund may not be granted. We will accept your return once the item arrives back at our warehouse and we have examined the returned items. All returns are subject to inspection and will not be accepted if worn or damaged.
Size 1 Beach Bunny, Panther, or Jungle will be subject to a $25 restocking fee.
Due to their specialized manufacturing, some items are non-returnable. This includes but is not limited to:
- Vegan Jacks
- Every color of Jack except Jade and Black
- Half sizes (Lolly boot) and custom sizes (both Jack and Lolly)
- Jade Lolly
- Banana cream lining
- Cork heel
- Custom widths (D, E) - both Lolly and Jack
In general, we will charge a 25% surcharge on return shipping for international orders. Depending on the situation, shipping charges may be adjustable. Please contact us regarding your return for details pertaining to your particular situation.